Quick phone enquiry : +91-8130755455
Quick email enquiry: hello@sarvamhealth.com


Q: Is there any torture or violence used in the facility?

Any type of physical or verbal violence or torture is strictly prohibited in our center. Residents are treated like clients instead of patients. All residents are treated with equal respect and dignity irrespective of their condition. However, in the very rarest case, if the client poses harm to themselves or other people around them, they may be temporarily medically restrained with a written protocol .

Q; Do you give patients electric shocks ?

According to Mental Health Act,1987, all licensed psychiatric hospitals and nursing homes are required to have an ECT (Electric Convulsive Therapy) facility. As Sarvam Neuropsychiatric Centre, Kalka is a licensed psychiatric hospital (Licensed by Directorate General Health Services, Haryana) it maintains an ECT facility. ECT is only effective in some select cases eg. suicidal depressed patients.
As part of modern treatment and rehablitation programmes , ECT is rarely used. If at all it is to be used , consent of clients & family members is essential prior to use.

Q; The patient is based outside Kalka ? Can you arrange pickup from other cities /towns ?

The responsibility for patient transport to/from the centre relies completely on the family/caregivers. Sarvam Neuropsychiatric Centre, Kalka accepts no responsibility of the same.
However we can help you arrange a taxi from your city to Sarvam Neuropsychiatric Centre,Kalka. Please get in touch with our travek desk and we will be happy to help you.
Please note that it is mandatory for patient to be accompanied by family members at the time of admission.

Q: What is provided apart from therapy?

Following are included:

  • Three meals a day (includes vegetarian and Halal non-vegetarian); special meals/diet based on medical requirements 
  • Beverages (tea & coffee)
  • Filtered water and refrigerator
  • Personal requirements such as toiletries, snacks and juices
  • Housekeeping
  • Laundry services
  • Hair-dresser
  • Gym facilities
  • Indoor and Outdoor recreational facilities (such as Table Tennis, Chess and various board games, well stocked library, cricket, badminton, football etc.)
  • Round-the-clock medical support with highly qualified medical staff
  • Luxury rooms with twin/single arrangements (en suite bathroom, closet, air conditioner, TV with satellite channels and 24/7 hot & cold running water). All rooms and bathrooms are maintained daily by the housekeeping staff.
  • Lifestyle modification includes Aerobics, Yoga, meditation and intensive addiction treatment based Mindfulness sessions.

Q: How does the security system work in the centre?

The facility is fully covered by CCTV camera and security personnel are posted at various points. Ours is a closed rehab center and permission is needed for clients to exit the facility.

Q: When and how can families communicate with their loved ones?

The assigned counselor is the main point of contact between family members and the institution and can be reached during working hours. Please note that any interaction (phone calls/Skype calls/visits) with family is in a structured therapeutic manner and is at the discretion of the assigned counselor and determined by therapy requirements only. Generally these calls are allowed on weekends with prior information. Patient’s status is updated to family members/support persons regularly apart from status report sent via email on weekly/monthly basis.

Q: Do the clients bring their own clothing?

Yes. The people have to bring their own clothes at the time of admission at SARVAM– comfortable and casual attire is recommended. Bi-weekly laundry service is provided. Towels, Linen, blankets, Yoga mats are provided by SARVAM

Q: Is the patient allowed any kind of physical fitness?

All patients are provided with basic gym facilities; apart from this there is daily Yoga/Aerobics/Group Training exercise every morning (except weekly off on Sundays). Apart from this there are daily sports activities (Cricket, Badmintion, Football etc.) scheduled in the evening.

Q: Who looks after the medication for the patient?

We have dedicated on site 24/7 nursing staff and medical personnel during day and on call at night.

Q: What are the medical facilities like?

A senior physician and psychiatrist work full time at our facility. However, it must be stressed that ours is not a full-fledged medical facility or a hospital and if required the client will be shifted to a specialty hospital in case of any acute medical emergency. Family members are expected to attend immediately on being notified about the emergency medical situation. All charges related to the medical emergency and the hospitalisation in a speciality hospital/ nearest medical facility will have to be borne by the family members.

Q: Will the clients be allowed to access the Internet or utilize the phone to make calls as per their will?

No. Clients will not be allowed to access the Internet at will. Phone calls & Skype sessions are regularly scheduled and supervised by the assigned counselors only. No gadgets are allowed to be carried on person by patients during their stay in our center. This is done only to avoid de-focusing the client from therapy matters. However we have computers and Wi-fi internet at our facility and residents are given access based on recovery needs of the patient.

Q: Is smoking allowed?

Yes. There is a designated smoking zone developed outside the main building. The number of cigarettes/amount of tobacco provided to the client is dispensed and monitored by our nursing staff.
We actively encourage a no-tobacco policy to our clients. After two weeks of completing at our center we encourage nicotine de-addiction assistance program for those clients who are willing to stop smoking / consuming tobacco and other tobacco containing products.

Q: What role can the family play during the client’s treatment?

A: We consider that addiction is a disease which affects whole family. Families are educated on multiple aspects of addiction, co-dependency and therapy structure to improve their awareness. Family’s concerns are mainly addressed through personal meeting, phone and Skype counseling sessions. We deeply encourage family members to attend support group meetings scheduled outside the treatment centre. The other services provided by us for family per se are:

  • Marital Counselling
  • Family Counselling
  • Boundary Setting
  • Psychological Counselling
  • Family Intervention Sessions
  • Communication Sessions
  • Hair-dresser

Q: What happens after the treatment?

A: Before discharge, family members are encouraged to spend a couple of days at the centre to understand the improvements in patients that has resulted from his treatment and rehablitation and are taught skills to manage the new recovery phase. After the discharge from our center, we usually recommend the clients and the family members to follow-up with us at least once in a month in person, via phone, or Skype so as to address ongoing challenges in early recovery phase. Usually we recommend these follow-up sessions for 12 to 18 months post discharge period. Meanwhile, both the clients and the family members are expected to attend self-help group meetings in their neighborhood for a better prognosis.

Q: Why do we need the family to stay post admission for 2-3 days?

A: Post the admission, we advise the family to stay for 2-3 days for the following reasons:

  • If the patient’s withdrawals are getting severe/complications, we may have to shift the client to a specialty hospital for which the family’s consent and support is mandatory.
  • As a treatment protocol, the therapy team will educate the family members about the therapy process and set clear expectations for smoothly running the therapy.
  • A meeting with the psychiatrist is arranged for the family members so as to address if any mental health issue is there. In case the patient needs medical care, the family is also advised to consult with the specialist doctors on site.
  • It is very important for the therapy team members to get clarity on the history of the client; therefore, the family is a prime source for getting clear background of the patient.Based on the psychiatrist’s advice ; in some cases family members may not be required to stay for the 2-day minimum period.


Q:Can addiction be treated?

Yes. Addiction can be treated successfully. There has been significant scientific research over the years in the field of addiction and its treatment. This has led to the development of evidence-based interventions in substance use disorders that helps people to stop abusing alcohol and other drugs and return to their normal, productive life.

Q: Does a cure for addiction exist?

Though addiction is a chronic condition, it is treatable condition. Addiction can be managed successfully like other incurable disease condition such as diabetes or heart disease. Treatment is very helpful to the affected people to counter addiction’s powerful disruptive effects on the brain and behavior of the addict. If treatment is taken properly, the addict can return to their normal life.

Q: What is the best model of addiction treatment?

The most effective treatment program for addiction needs to help the addict person to get into a recovery from a life that has been dominated by the obsessions and compulsive behaviors of active addiction. The addict has been living a life that is a never-ending cycle of chasing his or her drug of choice and completely ignoring to his/her family, work and health. To be successful, treatment should consider all above mentioned areas.

Moreover, good rehabs also provide appropriate support to the family members of the addict or alcoholic. Since addiction affects not just the individual person but also all those around him, appropriate education and proper counseling should be given to the family members, which helps in repairing the damages caused to other family members and goes a long way in rebuilding broken relationships. Family support is also found to be very useful in minimizing the chances of relapse.

Therefore, the best treatment methodologies incorporate a variety of therapeutic services into an integrated model. This then is individualized to suit the person in recovery period. The treatment is aimed at addressing all of the affected areas of an addict’s life – physical, psychological, emotional, social and spiritual. SARVAM offers a very good integrated model that has shown to be most effective in the management of drug addiction, alcoholism, process addictions and dual diagnosis. It incorporates a menu of services that include medications, cognitive therapy, Yoga, meditation, 12 Step principles with family support. This aids the overall recovery period of the person from a medical, psychological, social, emotional and spiritual perspective.

Q: Is there a therapy team at SARVAM?

Yes, a highly qualified and professionally experienced therapy team members with different educational backgrounds and experience work together to provide optimal personalized care to the client.

Q: How can medications help in drug addiction treatment?

Multiple types of medicines are used at different levels of treatment. This helps to stop abuse of drugs, stay in treatment, and prevent relapse.

  • Withdrawal management – When individual stops using drug or alcohol, he or she may experience a variety of uncomfortable mental and physical symptoms. Some of the medicines are specially designed to reduce these types of symptoms, and make these stages easier.
  • Staying in Treatment – Some of the medicines may be used for the treatment to help the brain in adapting gradually to the absence of the abused drug. These medicines help in reducing cravings, which helps the addict to focus on counselling and psychotherapeutic inputs.
  • Boundary Setting
  • Preventing Relapse – Addiction experts have concluded that some of the triggers such as stress and cues are more likely linked to the individual’s drug and alcohol using experience, which causes a person to get into a relapse mode. Medicines are being designed to counter such triggers and help the person in sustaining his or her recovery. Furthermore, aggressive management of a co-existing psychiatric condition (fairly common), also helps.

Q: How does behavioral therapy works in addiction treatment?

Behavioral therapy such as CBT (Cognitive Behavior Therapy) helps in changing attitudes, enhance life skills to handle more stressful circumstances and environmental factors that may trigger craving and lead to relapse. Behavioral therapies can also complement the effectiveness of medicines and help the person to remain in regular treatment for longer period. Since addiction affects all areas of the person, treatment must consider the patient as a whole person, including his social, ethical and spiritual areas.

Q: What about the duration of treatment of addiction?

As the addiction is a chronic condition, recovery takes a long period. Treatment may be considered as a continual process of preventing relapse. However, when the individual starts with the treatment, he is advised to be in a residential setting. This intense period is crucial in initiating a sustainable treatment. Rehabs have differing durations. Research has shown that a minimum of three months (90 days) period is required to effectively manage withdrawals, provide accurate therapies and prepare the addict to enter into a new life. The ‘Gold Standard’ of 90 days period is increasingly advocated throughout the world. In cases of dual diagnosis – when the addict has a co-occurring psychiatric condition – the duration may be prolonged